Terms & Conditions
Last Updated: April 2026
Welcome to Themefreex (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By visiting themefreex.com or purchasing any product, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue use of our website immediately.
2. Products & Services
We provide digital products and services including but not limited to WordPress Themes & Plugins, Shopify Themes, HTML/CSS Templates, UI Kits & Design Assets, Premium Theme Bundles, Theme Customization Services, Technical Support & Maintenance, and SaaS Tools such as RescueFill and Agency OS. We reserve the right to update, modify, or discontinue any product or service without prior notice.
3. Account Responsibilities
When creating an account or making a purchase with Themefreex, you agree to provide accurate and complete information at all times. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share, transfer, or sell your account access to any third party, and you must not attempt unauthorized access to our website, servers, or related systems. Any activity conducted under your account remains your sole responsibility.
4. Licensing & Usage Rights
All products purchased from Themefreex are governed by the following license terms. A Standard License permits use on one website or end product. The end product may not be sold, redistributed, or sublicensed and is suitable for personal or client projects where the product itself is not resold. An Extended License permits use on one end product that may be sold or distributed. It does not permit redistribution of the source files or theme itself and must be purchased separately for each project that is sold. Regardless of license type, you may not claim authorship or ownership of any Themefreex product. Reverse engineering, decompiling, or modifying themes for resale is strictly prohibited. Redistribution or resale of any downloaded product in original or modified form is not permitted without express written consent from Themefreex.
5. Payments & Billing
All purchases are subject to the pricing displayed at the time of transaction. Payments must be completed in full before access to any digital product or service is granted. Themefreex accepts payments via Stripe, PayPal, and other supported processors. All prices are listed in USD unless otherwise stated. Themefreex reserves the right to update pricing at any time without prior notice. For subscription-based products, recurring charges will apply on the agreed billing cycle unless cancelled before the renewal date.
6. Refund Policy (14 Days)
We offer a 14-day refund policy under the following conditions. Requests made within 14 days of purchase are eligible where the product is not functioning as described, or where a technical issue has been reported and could not be resolved by our support team. Refunds are not eligible for change of mind after the product has been downloaded or used, violation of these Terms & Conditions, customization or service-based work already delivered, or requests submitted after the 14-day window. All refund requests must be submitted via our official support system at support@themefreex.com. Approved refunds will be processed within 5 to 10 business days to the original payment method.
7. Intellectual Property
Unless otherwise stated, all themes, templates, plugins, code, graphics, design assets, and content available on Themefreex are the exclusive intellectual property of Themefreex or its licensors. Purchase of a product grants you a license to use it, not ownership of the underlying intellectual property. You may not reproduce, redistribute, republish, or exploit any Themefreex product or website content without express written permission. Themefreex retains all rights not expressly granted under these Terms.
8. Third-Party Services & Integrations
Our products and website may integrate with or recommend third-party services including payment processors such as Stripe and PayPal, email providers such as Brevo and SendGrid, analytics tools such as Google Analytics, page builders such as Elementor and WPBakery, and CRM and automation tools. Themefreex is not responsible for any failure, bugs, data loss, or issues caused by these third-party integrations. Use of third-party services is subject to their own terms and privacy policies.
9. Disclaimer of Warranties
All products and services are provided “as is” without warranty of any kind, express or implied. While we strive for the highest quality, Themefreex makes no guarantees regarding compatibility with all third-party plugins, hosting environments, or browsers, uninterrupted or error-free operation, specific business outcomes or revenue results, or compatibility with future platform updates such as WordPress or Shopify core updates. Any warranties beyond those required by law are expressly disclaimed.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Themefreex shall not be liable for any indirect, incidental, consequential, or punitive damages, loss of data, revenue, or business opportunity, damages arising from unauthorized access to your account, or issues resulting from third-party service failures. Our total liability to you for any claim arising from use of our products or services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
11. SaaS Tools & Data Processing
For users of Themefreex SaaS tools such as RescueFill or Agency OS, these tools may process client or end-user data on your behalf. You are responsible for ensuring you have appropriate consent from any individuals whose data is processed through these tools. Themefreex acts as a data processor for such tools while you remain the data controller. A Data Processing Agreement is available upon request for business users requiring GDPR compliance documentation.
12. Cookies & Tracking Technologies
We use cookies and similar technologies to enable essential website functionality, analyze traffic and user behavior, and improve marketing performance. Cookies used on our website may include necessary cookies for site functionality, analytics cookies for traffic insights, and marketing cookies for ads and retargeting. You can control cookie preferences through your browser settings at any time.
13. Data Retention
We retain your data only as long as necessary. Account data is retained until account deletion. Purchase data is retained for legal and tax compliance purposes. Marketing data is retained until you unsubscribe. You may request deletion of your data at any time by contacting us directly.
14. Your Rights
Depending on your location, you have the right to access your data, correct inaccurate data, request deletion, withdraw consent, and opt out of marketing communications. To exercise any of these rights, please contact us at support@themefreex.com and we will respond within a reasonable timeframe in accordance with applicable law.
15. GDPR & Compliance
We comply with applicable data protection laws including GDPR for EU users and CCPA where applicable. For GDPR-specific requests such as data subject access requests or data processing agreements, please contact us directly. A Data Processing Agreement is available upon request for business users.
16. Prohibited Uses
You agree not to use Themefreex or any of its products to engage in any unlawful, fraudulent, or harmful activity, distribute malware, spam, or malicious code, infringe upon the intellectual property rights of others, impersonate Themefreex or any other person or entity, scrape or harvest data from our website without permission, or attempt to reverse engineer or extract source code from our products for resale.
17. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that data from our systems.
18. External Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those external sites. We encourage you to review the privacy policy and terms of any third-party website you visit through links on our platform.
19. Termination
Themefreex reserves the right to suspend or terminate your account and access to products or services at any time, without notice, for breach of these Terms & Conditions, unauthorized redistribution or resale of licensed products, fraudulent or abusive conduct, or non-payment and chargebacks. Upon termination, all licenses granted to you will immediately cease and you must discontinue all use of affected products.
20. Changes to These Terms
Themefreex may update these Terms & Conditions periodically. All changes will be effective immediately upon posting to this page with a revised date. Continued use of our website or products after such changes constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically to stay informed of any updates.
21. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the company’s registered territory.
22. Contact Us
For any questions, concerns, or requests related to these Terms & Conditions, you can reach us at the following. Website: https://themefreex.com/ and Email: support@themefreex.com.
Related Policies
For a complete picture of how Themefreex operates, we recommend also reviewing our Privacy Policy which covers how we collect and use your data, our License Agreement which details usage rights for all products, our Refund Policy which outlines full eligibility criteria and the refund process, and our Cookie Policy which explains how we use tracking technologies.
